Departments

Department Phone Numbers Fax Email (General inquiries only. Do not send account number or SSN via email.)

Member Services

General account assistance, product/service information, etc.  For security purposes, we do not provide account balance over the phone. You may check your balance and more by dialing 866-267-4724. First time users contact Member Services for activation. 		800-858-1633 menu option #6 616-735-4919 Send Email

Loans

Apply, check rates, check status of loan, questions regarding your payments, etc. 

 800-858-1633 menu option #3 616-459-5247 Send Email

Mortgage

Apply, check rates, check status of loan, questions regarding your payments, etc.  		800-858-1633 Ext. 450 616-842-3526 Send Email

Accounting

Account/fee disputes, direct deposit and ACH adjustments, wire transfers, etc.  		800-858-1633 Ext. 128 616-735-4919 Send Email

Collections

To make payment arrangements, to discuss a delinquent account, garnishments, etc.  		800-858-1633 Ext. 540 616-735-4919 Send Email

e-Services

Assistance with online/mobile banking, remote deposit and other electronic services 		800-858-1633 menu option #5 616-735-4919 Send Email

Marketing

Advertising, community relations, donations, member service complaints/compliments, etc. 		800-858-1633 Ext. 115, 123 616-735-4919 Send Email

Management

 800-858-1633 616-735-4919 Send Email
Card Services Locations & Phone Numbers Fax Email (General inquiries only. Do not send account number or SSN via email.)

Order a new card, help with your card/PIN or activation, fraudulent charges

 800-858-1633 menu option #4 616-735-4919 Send Email
Report or dispute Debit card charges (866) 279-1399  M-F 8am-8pm ET, Sat/Sun 9am-5pm ET N/A Send Email
Report lost or stolen Debit/ATM Card (833) 933-1681 N/A Send Email
Report lost or stolen Visa Credit Card Weekdays 9am-5pm (800) 858-1633
After hours (866) 333-4740 		N/A Send Email

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